Commonly Asked Questions
Are orders shipped in discreet packaging?
Yes! All purchases remain private as we ship in discreet packaging.
How do I check the status of my order?
You can track your order status in real time by checking your account on our website. You will also receive an email with the tracking confirmation within a few days of your purchase. You can also contact us directly at firstname.lastname@example.org to check the status of your order.
How long does delivery take?
Usually 3-7 days Due to high demand of some of our most popular items.
During holidays (Thanksgiving, Christmas and New Years please expect some delays)
If your order hasn’t arrived in the estimated delivery times, please contact our support team at email@example.com
Do you deliver products internationally?
For international orders please contact us directly at firstname.lastname@example.org to place your order with a sales associate.
I've put a wrong shipping address! Can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you.
Do you offer consultations on grow projects?
Yes! We offer free phone consultations with our master gardener. We help with questions for any size project, beginner or expert. Contact us today to schedule a call.